In the following, the intended use of your personal data mentioned under no. 1.1 is explained.
2.1 Processing of your data or personal data after registration for our newsletter
When registering for our newsletter, it is necessary to enter your e-mail address. We process this to send you newsletters, information, and notices. These notices may also contain advertising information about our own products or products of our cooperation partners.
2.2 Products (e.g. Map2Fly, Map2Fly Pro, Enterprise Suite)
When using our products it may be necessary to process your personal data. This may include, among other things:
• surname and family name,
• email address,
• (mobile) phone number,
• postal address,
• company name.
We use this information to validate your registration and account, for the purpose of displaying it in your personal user profile (“Profile”) and on your individual home page, and to forward it to the payment service provider PayOne (see PayOne section) for the purpose of creating and delivering a proper invoice. Overall, this data may also be necessary to provide the service of our products and will also be used for all technically necessary communication with you at
• support requests,
• general questions about your account or
• when resetting your password.
Furthermore, we process the aforementioned personal data in order to send you information or notices by post or in electronic form by e-mail or telephone (SMS, messenger services). These notices may also contain advertising information about our own products or products of our cooperation partners.
You can also store your own profile picture in your profile. Irrespective of whether you store a profile picture which allows conclusions to be drawn about you as a person, we process this exclusively for display in your profile.
2.3 contact and support inquiries
On our websites, we use various forms or feedback options to be accessible to you. This includes both forms for general inquiries (contact forms) and for specific support requests (support forms). We process the personal data transmitted to us (e.g. surname, first name, e-mail address, telephone number, and/or mobile phone number) exclusively in order to communicate with you within the scope of processing your inquiry, unless you wish to register for our newsletter at the same time. If you do not register for the newsletter, we will delete this data within 3 months, provided that there is no legal obligation to retain it.
2.4 Consequences of not providing personal data
As stated above, we require your personal information for the purpose of providing the various FlyNex products and services. If you do not provide us with the above personal data, you will not be able to use the FlyNex products or services (e.g. support) or to use them in full.
At least your e-mail address is always required
• for validating your account,
• for technical communication in case of technical inquiries, questions regarding your account or
• to reset your password.
In the case of booking fee-based services, at least your surname and first name, your postal address and your payment details are necessary to receive payments from you and to provide you with a proper invoice.
2.5 Processing of your data and personal data when visiting our websites or their sub-domains
Access to and use of our websites is subject to the following conditions. If you do not agree with these conditions, we ask you not to use our websites. By using this website, you agree to the following conditions.
When visiting our websites https://www.flynex.io, https://www.flynex.de or their subdomains or a forwarding to our website or their subdomains we use your personal data for the following purposes:
• to provide the services requested by you within the scope of the services offered by FlyNex GmbH and the services selected by you (see point 2 Intended use),
• to ensure that our websites are presented to you in the most effective and interesting way,
• to perform our obligations under contracts entered into between you and us,
• to communicate with you, verify your data, send newsletters, information, or notices and
• to inform you about changes in our services.
Whenever you access our products or websites, we lawfully process the following information about your terminal device on the basis of Art. 6 paras. 1 letter f GDPR:
• IP-adress of your end device,
• request of your browser,
• time of this request,
• status of the request,
• amount of data transferred in the context of the request.
We also process the following information
• information on the operating system of your terminal device,
• product and version information of your browser used for access,
• website from which the access takes place.
The IP address of your end device is only stored for the time of your use and is then immediately deleted or made anonymous by shortening it. The remaining data is stored for a limited period of time. We use this data for the operation of our products and websites, in particular, to detect and eliminate errors, to determine the capacity utilization, and to make adjustments and improvements.
We also process information about your use by using so-called browser cookies. These are small text files that are stored on your data carrier and which store certain settings and data for exchange with our system via your browser. A cookie usually contains the name of the domain from which the cookie data was sent, information about the age of the cookie, and an alphanumeric identifier. Cookies enable our systems to recognize the user’s device and make any pre-settings immediately available. As soon as a user accesses the platform, a cookie is transferred to the memory of the user’s terminal device. Cookies help us to improve our products and websites and to be able to offer you a better and even more customized service. They enable us to recognize your terminal device when you return to our products or our website and thus to offer you a better and more personalized service:
• to store information about your preferred activities and thus to tailor our products and our websites to your individual interests. This includes, for example, information that corresponds to your personal interests;
• speed up the processing of your requests.
3.3 Explanation on Cookies
In the cookies we use, only the data explained above about your use of our products and websites are stored. This is generally not done by assigning it to you personally, but by assigning an identification number to the cookie (“cookie ID”). In general, the cookie ID is not combined with your name, IP address, or similar data that would allow the cookie to be assigned to you. An exception to this is Mixpanel. For information on how you can prevent the use of browser cookies, please refer to section 3.6.
Our products and websites use so-called tracking technologies. We use these technologies in order to make the internet offer more interesting for you. These technologies make it possible to address Internet users who have already taken an interest in our products or websites with advertising on the websites of our partners. The display of these advertising media on the websites of our partners is based on cookie technology and an analysis of previous usage behavior. This analysis is carried out under a pseudonym and no user profiles are merged with your personal data. You can activate these technologies by entering a cookie information window when you first visit our products or websites.
3.5 Business partners and affiliate services
We work together with business partners who help us to make the Internet offer and the website more interesting for you; any advertising links are marked as such on the website accordingly. For this reason, when you activate a cookie on your first visit to our products or websites, cookies from these partner companies are also stored on your hard drive. These are cookies that are automatically deleted after the specified time. Also through the cookies of our partner companies, only data under a cookie ID is collected, which enables our advertising partners to address you with advertisements that might actually interest you. You can find out which cookies are involved and how you can prevent the use of such cookies under section 3.6.
3.6 Browser settings and types of cookies
If you do not wish to use browser cookies, you can set your browser to refuse to accept cookies (for instructions on how to do this, please refer to the help files of your browser or the website of your browser manufacturer). Please note that in this case, you may only be able to use our products or websites to a limited extent or not at all. If you only want to accept our own cookies, but not the cookies of our service providers and partners, you can select the setting in your browser “Block third-party cookies”. Cookies classified as essential in the table below are minimum technical requirements for using our products or websites. In addition, our products and websites use a Cookie Consent Tool. This tool will ask you for your permission to use which cookies we are allowed to use on your first visit or after clearing your browser memory (cache). This consent is given separately for each browser and each terminal device used. There you will also find further information on the cookies used.
We distinguish the following cookies for the websites:
|category of cookie
||purpose of cookie
||Speicherung Ihrer Angaben, welche Cookies Sie zulassen
||protection against spam in forms
||Google Tag Manager (_ga,_gat,_gid)
||meta-cookie to control other cookies
||WPML (_icl_*, wpml_*, wp-wpml_*, )
||saves current language
||Facebook Pixel (_fbp,act, c_user, datr, fr, m_pixel_ration, pl, presence, sb, spin, wd, xs)
||website analyses, advertising measures
||Google Analytics (_ga,_gat,_gid)
||Taboola Pixel ( tb_*)
||Erfolgsmessung von Werbeanzeigen
||Outbrain Pixel (OB_ADV_ID)
||success measurement of advertisement
||unlock Facebook content
||Google Maps (NID)
||unlock Google Maps contentn
||unlock Instagram content
||Open Street Map (_osm_location, _osm_session, _osm_totp_token, _osm_welcome, _pk_id., _pk_ref., _pk_ses., qos_token)
||unlock OpenStreetMap content
||Twitter (__widgetsettings, local_storage_support_test)
||unlock Twitter content
||unlock Vimeo content
||unlock YouTube content
We distinguish the following cookies for the products:
|category of cookie
||purpose of cookie
||Application Gateway Affinity CORS
||operation of the products
||Sitzung / Session
||Application Gateway Affinity
||operation of the products
||operation of the products; language settings
||operation of the products; choice of product
||Google Analytics (_gat, _ga, _gid)
||Hubspotutk (__hssc, __hssrc, __hstc)
||Inspectlet (__insp_wid, __insp_nv, __insp_targlpu, __insp_targlpt, __insp_norec_sess, __insp_slim, __insp_uid))
||Facebook Pixel (_fbp, _fr))
||usage analysis, advertising
The provider of the respective pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:
• type and version of your browser,
• used operating system,
• referrer URL,
• hostname of the computer,
• time of server request.
These data cannot be assigned to specific persons. A consolidation of this data with other data sources is not carried out. We reserve the right to check this data subsequently if we become aware of concrete indications of illegal use.
Our products or websites may contain hyperlinks to and from third-party websites both within and outside Germany. If you follow a hyperlink to one of these websites, please note that we cannot assume any responsibility or guarantee for third-party content or data protection regulations. Please make sure you are aware of the applicable data protection regulations before you submit personal data to these websites. We also use the following services to optimize our processes. You can deactivate these services as described in point 3.6. Their use constitutes a legitimate interest within the meaning of Art. 6 paras. 1 lit. f GDPR.
6.1 Google Analytics
Our products and websites use functions of the web analysis service Google Analytics. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses so-called “cookies”. These are text files that are stored on your computer and which enable an analysis of your use of the website. We only use Google Analytics with activated IP anonymization. This means that the IP address of users is shortened by Google within member states of the European Union or in other states that are party to the Agreement on the European Economic Area. The IP address transmitted by the user’s browser is not merged with other data from Google. We use Google Analytics and all the following Google services (incl. YouTube) on the basis of the EU standard contract clauses.
6.1.1 Google Optimize
6.1.2 Browser plugin
6.1.3 Opposition to data collection
You can prevent the collection of your data by Google Analytics by refusing to give your consent in the appearing Cookie Consent Tool during your first visit or after deleting your browser cache when using our products or websites. This will prevent the collection of your data on future visits. The deactivation only applies to the currently used end device and browser and must therefore be repeated on each end device/browser.
6.1.4 Demographic characteristics in Google Analytics
Our products and websites use the “demographic characteristics” feature of Google Analytics. This allows reports to be generated that contains information about the age, gender, and interests of the site visitors. This data comes from interest-based advertising by Google as well as visitor data from third parties. This data cannot be assigned to a specific person. You can disable this feature at any time in the ad settings in your Google Account or generally prohibit the collection of your data by Google Analytics as described in the “Opting out of data collection” section.
6.2 Google Ads
6.3 Google reCAPTCHA
6.4 Google Tag Manager
Our products and websites use the Google Tag Manager. This service allows you to manage tags through a single interface. The Google Tool Manager only implements tags. This means: no cookies are used and no personal data is collected. The Google Tag Manager triggers other tags, which in turn may collect data. However, the Google Tag Manager does not access this data. If deactivation has been made at the domain or cookie level, it will remain in effect for all tracking tags as long as they are implemented with the Google Tag Manager. You can deactivate the tags and cookies implemented in Google Manager as described in point 3.6. You can find the data protection information here: https://marketingplatform.google.com/about/analytics/tag-manager/use-policy/
6.5 Login with Google
You can use your Google Account to sign in to third-party websites and apps. This eliminates the need to remember individual usernames and passwords for each account. For more information, please see https://support.google.com/accounts/answer/112802?&ref_topic=7188760
6.6 Facebook-Plugins (Like-Button and Facebook Pixel)
On our products and websites, we use plugins of the social network Facebook. The provider is Facebook Inc, 1 Hacker Way, Menlo Park, California 94025, USA. You can recognize the Facebook plugins by the Facebook logo or the “Like-Button” (“Like”) on our products or websites. An overview of the Facebook plugins can be found here: https://developers.facebook.com/docs/plugins/.
If you do not want Facebook to be able to assign visits to our pages to your Facebook user account, please log out of your Facebook user account.
We also use the Facebook Conversion Pixel or Visitor Action Pixel function. By calling up this pixel from your browser, Facebook can subsequently recognize whether a Facebook advertisement was successful, e.g. whether it led to an online purchase transaction. We receive only statistical data from Facebook for this purpose, without reference to a specific person. This enables us to record the effectiveness of Facebook advertisements for statistical and market research purposes. Especially if you are logged in to Facebook, we refer to their privacy information https://www.facebook.com/about/privacy/
Zur Verhinderung der Erfassung Ihrer Daten durch Facebook Pixel siehe Pkt. 3.6.
6.7 Login with Microsoft
You can use your Microsoft account to sign in to third-party Web sites and apps. This eliminates the need to remember individual usernames and passwords for each account. We use Microsoft services on the basis of EU standard contract clauses and a contract processing agreement. For further information, please refer to https://privacy.microsoft.com/privacystatement
On our products and websites, functions of the service Twitter are integrated. These functions are offered by Twitter Inc, 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. By using Twitter and the “Re-Tweet” function, the websites you visit are linked to your Twitter account and made known to other users. Data is also transferred to Twitter in the process. We use Twitter on the basis of the EU standard contract clauses. Furthermore, we have concluded a “Data Processing Agreement” with Twitter. This is a contract in which Twitter undertakes to protect the data of our users and process it on our behalf in accordance with its data protection regulations.
You can change your privacy settings on Twitter in the account settings under: https://twitter.com/account/settings.
Our products and websites include features of the Instagram service. The provider is Instagram Inc, 1601 Willow Road, Menlo Park, CA, 94025, USA. This may include, for example, content such as images, videos, or text and buttons that allow users to share content from this online offering within Instagram. If the users are members of the Instagram platform, Instagram may assign access to the above-mentioned content and functions to the profiles of the users there. Instagram is part of the Facebook group of companies and shares with Facebook and other Facebook companies https://www.facebook.com/help/111814505650678?ref=dp the infrastructure, the systems, and the technology.
6.13 BS PayOne
To fulfill the contract for bookings with costs, we transmit your user data to the payment service provider commissioned by us using SSL encryption to process all payment obligations.
Provider is the BS PAYONE GmbH, Lyoner Straße 9, D-60528 Frankfurt/Main (Germany), www.bspayone.com
We also use HubSpot’s live chat service “Messages” (round chat icon at the bottom right of the screen) to send and receive messages on some sub-pages to improve the user experience on our site. If you agree and use this feature, the following data will be transmitted to HubSpot’s servers:
• content of all sent and received chat messages
• context information (e.g. page on which the chat was used)
• optional: e-mail address of the user (if provided by the user via chat function)
HubSpot is a software company from the USA with a subsidiary in Ireland. We use HubSpot on the basis of the EU standard contract clauses. Furthermore, we have concluded a “Data-Processing-Agreement” with HubSpot. This is a contract in which HubSpot commits itself to protect the data of our users and to process it on our behalf according to its data protection regulations.
If you do not want Hubspot to collect cookies in general, you can prevent the storage of cookies at any time, as described in point 3.6.
We use MapBox on the basis of the EU standard contract clauses. Furthermore, we have concluded a “Data-Processing-Agreement” with MapBox. This is a contract in which MapBox commits itself to protect the data of our users and to process them according to its data protection regulations on our behalf.
We use SendInBlue to send our newsletter. The provider is SendInBlue SAS, 55 rue d’Amsterdam, 75008 Paris, France. SendInBlue is a service that allows us to analyze the behavior of the recipients of the newsletter. The information you enter to subscribe to the newsletter (e.g. e-mail address) is stored on SendInBlue’s servers.
We use technology from Outbrain UK Ltd, Outbrain UK Limited, 5 New Bridge Street, London, EC4V 6JAUK to identify website visitors and to deliver certain advertising and information formats on our website. With the help of a so-called widget, users are referred to additional content within our website and to websites of third parties which may also be of interest to them. The content displayed in the Outbrain widget is automatically controlled and delivered by Outbrain in terms of content and technology.
The use of Outbrain’s services serves to safeguard our predominantly legitimate interests in the optimal marketing of our offers in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR.
Brand24 from the provider Brand24 Global Inc, 121 Executive Circle, Daytona Beach, FL 32114, USA is a web-based social media monitoring tool that helps users to analyze traffic to specific keywords to gain a better understanding of brands and keywords and helps to analyze the individual information. We use Brand 24 based on the EU standard contract clauses. You can find further information on Brand24 data protection at https://brand24.com/privacy-policy/.
Mixpanel of the provider Mixpanel UK Ltd, London, 1-2 Berners Street, Third Floor, London W1T 3LA automatically collects certain information: IP address, location, and browser information. When FlyNex uses the Mixpanel application, some information is collected automatically. This may include information such as the operating system (“OS”) running on your device, the Internet Protocol address (“IP address”) (which may be used to retrieve your location), access times, browser type, and language settings of the operating system, and the website you visited prior to the Mixpanel website. Information is also collected on how you use the Mixpanel site, applications, and services, including the elements you have interacted with, metadata, and other details about these elements, clicks, status changes, and other user actions. In addition, pixel tags (also known as clear gifs, web beacons, or web bugs) are used. Pixel tags are tiny graphic images with a unique identifier, similar to cookies. They will be used to track the online movements of web users. We use Mixpanel for marketing and optimization purposes, in particular, to analyze the use of our website and to continuously improve individual functions and offers as well as the user experience. By statistically evaluating user behavior, we can improve our offer and make it more interesting for you as a user. This is also our legitimate interest in the processing of the above data by the third-party provider. We use Mixpanel on the basis of the EU standard contract clauses. Mixpanel thus undertakes to comply with the EU data protection regulations. Furthermore, we have concluded a “Data Processing Agreement” with Mixpanel. This is a contract in which Mixpanel is committed to protecting the data of our users.
For more information on data protection and on how to object to the collection by Mixpanel, please visit https://mixpanel.com/legal/privacy-policy/ .
FlyNex uses Plista from the provider Plista GmbH, Torstraße 33-35, 10119 Berlin, Germany, to analyze user behavior and create interest-based advertising for users. Plista helps FlyNex to find out information about surfing and user behavior. Plista also collects data that can be used to identify browsers and devices visited repeatedly on the Plista Network sites. Data is collected in the following categories: Technical Identification (cookie IDs + mobile device advertising IDs (e.g. IDFA and Google Ad ID), additional technical data (IP addresses) and data derived from these IP addresses, such as inaccurate geolocation data, the country, region, city and/or postal code area of a particular type of Internet browser, browser language, and operating system, type of connection (wired or wireless); network to which the device is connected and mobile operator (if available) and latitude/longitude of a mobile device. Plista collects information about your online activities on the Plista Network sites to determine which activities and products interest you and other users. This includes information about the pages and sub-pages of the Plista Network that are visited (for example, to narrow the interests of the user) and web page/subpage from which an advertisement is served and web pages visited after viewing an advertisement. We use Plista on the basis of the EU standard contract clauses. For more information about privacy, please visit https://www.plista.com/de/about/privacy.
Our products and websites use technologies of InspectLet (1135 Scotland Dr., Cupertino, CA 95014, USA) for marketing and optimization purposes as well as to analyze the use and continuous improvement of our website. Inspectlet uses so-called “cookies”, text files which are stored on your computer and which enable an analysis of your use of the website (e.g. which contents on the website are clicked on). Inspectlet will process the data collected by the cookie on our behalf in order to evaluate user behavior on our website and provide us with reports on the use of our website. Personal data collected by Inspectlet may be transferred to an Inspectlet server in the USA. For more information on data protection by Inspectlet, please visit the Inspectlet website at https://www.inspectlet.com/terms-of-service#privacy. You may at any time object to the collection, processing, and recording of your personal data by the Analysis Service Inspectlet by following the instructions at http://www.inspectlet.com/optout. This means that a so-called opt-out cookie is stored on your end device. If you delete the cookies on your terminal device, it is, therefore, necessary to follow the instructions under the above-mentioned link again to continue to deactivate Inspectlet. We use Inspectlet on the basis of the EU standard contract clauses. Inspectlet thus undertakes to comply with the EU data protection regulations. Furthermore, we have concluded a “Data-Processing-Agreement” with Inspectlet. This is a contract in which Inspectlet undertakes to protect the data of our users.
6.26 TÜV Rheinland Industrie Service GmbH
Within the scope of our offer, you have the possibility to send data, including personal data, to TÜV Rheinland Industrie Service GmbH, Am Grauen Stein, 51105 Köln (Germany) and to us via contact forms. This serves to link our range of services with that of TÜV Rheinland Industrie Service GmbH. This includes your name, first name, e-mail address, company name, address with street, house number, zip code and city, telephone number and cell phone number, profile picture, and, if applicable, other data. To do this, you must agree to the data protection regulations of TÜV Rheinland Industrie Service GmbH and FlyNex before sending your data.
You can find the data protection regulations of TÜV Rheinland Industrie Service GmbH here: https://www.tuv.com/de/deutschland/rechtlichehinweise/datenschutzvereinbarung_1.html